Last updated: April 8, 2016
RAKKOON ("us", "we", or "our") operates the http://www.rakkoon.com website and the RAKKOON mobile application (collectively, the "Service").
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service. It applies to all information gathered by the Service from users (“you,” “your,” ”parent(s),” “legal guardian(s),” “(step-)child,” “(step-)children,” etc.). This policy does not apply to any third party services linked to the Service, nor to Service-related offline activities.
We must obtain personal information about you to provide you the Service. To register for the Service, you must provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, telephone numbers, postal address, other information ("Personal Information"). If you become a paying subscriber to the Service at any time, we will also ask for your credit card information.
We may request additional personal information from you for specific purposes from time to time, including:
In addition, the Service may require certain personal information about child users under your account, including, their date of birth or age, email address, and social media login credentials, as applicable. The Service automatically collects and analyzes, with your express prior consent and direct action, information about your child’s usage of social media apps via mobile devices on which you have installed the Service. This Personal Information includes:
Providing information beyond what is required to create an account and create user profiles is entirely optional, but not providing such information may impair or disable the Service. By creating an account with the Service, you grant us permission to also collect personally identifiable information from other internet sources and database services. No information of this type will be collected unless you create an account and install the Service on mobile device(s) used by your child.
We use your child’s Personal Information to notify you when the Service identifies content they see or send on their associated mobile device and to administer your account. We will never contact your child without your knowledge. We will never sell, rent, or otherwise provide Personal Information to any third parties for their marketing purposes.
The Service is marketed exclusively to adults, and only an adult is permitted to create an account. We do not target or sell any products or services to children. Children under 13 years of age may not submit personally identifiable information without the prior consent and direct action of a parent. We do not provide personally identifiable information about children under 13 years of age to any third party for any purpose whatsoever.
We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your account, and monitoring & analyzing usage of the Service to provide customer service and to maintain or improve the Service.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the portions of the Service you visit, the time and date of your visit, the time spent on particular pages or features, and other information.
When you access the Service by or through a mobile device, this Log Data may include information such as the type of mobile device you use, your mobile device Unique Device ID (“UDID”), the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, and other information.
In addition, we may use third party services such as Google Analytics and Autopilot that collect, monitor, and analyze this type of information to improve and market our Service. These third party service providers have their own privacy policies addressing how they use such information.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies, or to notify you when receiving a new cookie.
If you do not accept cookies, you may not be able to use some features of our Service, and we recommend that you accept any cookies from the Service or related third party services to help ensure the Service operates as designed.
We may employ third party companies and individuals to provide support for internal operations of our Service. Currently, the Service uses these service providers: Google Analytics, Google Forms, Google Sheets, Zapier, and AutoPilot.
These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your Personal Information, if any is collected, for any other purpose.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you or necessary to administer your account. We may use the information we collect to notify you from time to time about functionality changes to the Service and special offers, including promotion of the Service or third party products we believe you will find of value. Except for communications regarding material company announcements, policy changes, or your account, if you prefer not receive this information you may opt out of receiving any or all communications from us by following the opt-out instructions described in the Opt-out section of this policy.
We may use your information on an aggregated basis purposes such as operation and improvement of the Service, including accurately targeting marketing and promotions to users. We statistically analyze Service usage, including the behavior of our users, to improve the content, layout, and functionality of the Service, as well as to enhance our marketing and promotional efforts. We may use your information to process payments, confirm renewal charges or payments to your account, and to administer your account, as applicable to your account. We may share aggregate information about our users with third parties, such as our partners, for marketing and promotional purposes. However, we do not knowingly disclose any Personally Identifiable Information about you, your children, or their social media accounts to any third party without your consent or as otherwise allowed under this policy or applicable law.
Only adults have permission to create an account with the Service (see our Terms of Service for details). Our Service does not address or market to anyone under the age of 18 ("Children"), but it does collect personal information about children, including children under the age of 13, necessary to deliver the Service to the parent of those children.
If you believe that we might have inadvertently collected information from a child under the age of 13 without parental consent, please email email@example.com.
If you are a parent or legal guardian and you learn that your child has provided Personal Information to the Service, please email firstname.lastname@example.org.
If we become aware that we collected Personal Information from a children under age 13 without verification of parental consent, we will remove that Personal Information from the Service.
You may decline to submit any personal information requested by the Service, in which case we may not be able to provide you the Service (e.g., your child’s date of birth for age verification; your child’s social media login information for monitoring of content). We will retain your information for as long as your account is active, as needed to provide you the Service, or as required by applicable law.
If you wish to opt-out of submission or collection of personal information, you may i) cancel your account by sending email to email@example.com or ii) remove the Service from all devices as indicated in our support article. Should you wish to prevent further use of your personal information after cancellation or removal of the Service, send email to firstname.lastname@example.org.
You may opt out of receiving any or all non-account related communications from us by following the unsubscribe link or instructions provided in any communication we send. We comply with the Federal CAN-SPAM act by making these unsubscribe links one-click opt out.
We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.
The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially-acceptable security procedures and practices appropriate to the nature of the information we store in order to protect it from unauthorized access, destruction, use, modification, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we are unable to guarantee the absolute security of the Personal Information we collect from you.